FAQ

Products

Our products are 100% natural & made with organic ingredients. As an originator in the Canadian natural skin care industry, we not only pass all current "clean beauty/non-toxic" guidelines, we exceed them. 

We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.

Absolutely not! When using high-quality 100% natural ingredients that are non-toxic, there is absolutely no reason to. Not only that, but our products are all biodegradable which means they will not harm the natural habitats or aquatic life when they go down the drain and out into the environment. 

Most of our product offering is vegan. A few items such as our bar soaps, lip balms, & luxury lotions contain beeswax. Please note when you buy our products to look for the vegan symbol or the beeswax symbol.

Scentuals typically emails out a catalog two to three times a year to subscribers in Canada and the US. If you are interested in our products, subscribe to our newsletter.

Shipping

Free shipping applies to all Canadian & American orders of $75 CAD or more before tax. (No tax on American orders.)

All orders are shipped from us in Coquitlam, BC, Canada.

World-wide!*

*Some exclusions apply. See Shipping & Returns page.

1-2 Days processing.

Canada:

5-10 days expedited shipping.

1-2 days Xpresspost shipping. 

USA:

5-10 days expedited shipping.

3-4 days Xpresspost shipping.