Shipping & Returns

Free Shipping

Free expedited shipping applies to all CanadianUSA orders of $75 CAD or more before taxes and shipping. 

DELIVERY OPTIONS

All orders are shipped with Canada Post
Most orders are processed and shipped within 1-2 business days depending on product availability.


To Canada
Expedited Shipping: 3-10 business days
Xpresspost Shipping: 2-3 business days


To USA
Expedited Shipping: 5-10 business days
Xpresspost Shipping: 3-4 business days
(No tax on USA orders.)

Other Shipping policies

Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional Terms & Conditions (e.g. requiring a minimum order value). 

Unfortunately, we are unable to deliver to post office boxes. Scentuals delivers to the whole of the United States with the exception of Alaska, Puerto Rico and Hawaii.

During holiday or promotional periods (such as Boxing week or Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to holiday hours being in effect and significant increases in order volume. Orders placed on, or the day before, a Public Holiday can expect an additional delivery time of a few business days.

Returns Policy

We always stand behind the quality and integrity of our products and want you to be be 100% satisfied with your purchase. We're sure you'll love our products as much as we do, but just in case you aren't please know that you are able to return it to us within 30 of the original ship date for a full refund.

*Please note that items purchased through one of our stockists must be returned or exchanged through that specific retailer following their return policies and guidelines.

To return or exchange online purchases please contact our customer support team prior to returning any products at service@scentuals.ca

Returned products must be accompanied with their corresponding invoice and order number.

The cost and risks of product returns (shipping) is the responsibility of customer, unless Scentuals has to deliver the product ordered or the product delivered is defective. In such a case, Scentuals will assume the entirety of the costs and risks related to transportation, provided that a transportation company that guarantees against losses and damages is used.

Provided the product is returned as stated above. A full refund will be issued after we have received the returned products.